Shipping policy
Last updated: August 2026
1. Order Processing All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Rates Shipping rates are calculated at checkout based on your location and selected shipping method. We offer free shipping on orders above a qualifying threshold where applicable.
3. Delivery Times Estimated delivery times vary by destination:
- Spain: 2–4 business days
- European Union: 4–8 business days
- International: 7–15 business days
Delivery times are estimates and cannot be guaranteed. Delays may occur due to customs, carrier issues, or circumstances beyond our control.
4. Shipping Carriers We work with trusted carriers to ensure your order arrives safely and on time. Carrier selection may vary depending on your location.
5. Order Tracking Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment directly on the carrier's website.
6. Customs and Import Duties For orders shipped outside of Spain, customs duties and import taxes may apply. These charges are the responsibility of the customer and are not included in our prices or shipping rates.
7. Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at carvex.es within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue promptly.
8. Contact For shipping inquiries, please reach out through our website at carvex.es.